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  • After we have agreed on the itinerary and you want to confirm your booking, we will send you an invoice from a 30% to 50% deposit or full payment (depending on the program)
  • The deposits are partly non refundable since we pay most of our partners and guides in advance to ensure best quality and availability
  • The balance payment is due about a month before your arrival
  • For payments, we accept wire transfer and major credit cards through our secure payment gateway (Visa, American Express, Mastercard)
  • If you are booking less than 4 weeks before your arrival, payment in full is required
  • After we receive the deposit, we will issue an official booking confirmation. After we receive a balance payment, we will send you an INFO sheet (final traveling document) as a pdf document providing all of the contact information, times of departures and other necessary information
  • Payment of the deposit constitutes your acceptance of the terms and conditions.

REGULATIONS AND RULES

Cancellation Policy

We don’t have a fixed cancellation policy. If you, for any reason wish or need  to cancel your journey, please let us know as soon as possible so we can try to get as much of your payment returned as possible. We try to pay all our suppliers in advance to ensure top quality service so, whatever we can refund at the time of canceling, we will refund. We keep $150 per person for administrative fees.

Travel Insurance—Protect yourself and your investment against the unexpected!

We strongly recommend purchasing affordable, comprehensive travel insurance protection once your trip is booked. The summary of benefits to name a few include, trip cancellation, trip interruption, medical, lost/delayed baggage, and emergency evacuation. Details on this plan will be provided upon receipt of deposit or upon request.

Credit Card payments

All payments will be effected in US dollars. We use Stripe as our payment processor. 

 

Privacy Policy & Data Confidentiality

Cronique respects the privacy of its users and visitors, and only asks for personal information in case of booking confirmation to facilitate the provision of services as requested. We will protect your privacy and only request personally identifiable information of clients/users/travellers necessary to fulfill travel arrangements. User date is highly confidential and will not be shared with outside parties except to the extent necessary to complete your order. All employees and partners are obligated to respect the privacy policy.